Privacy Policy
This Privacy Policy explains how Sequva (“Sequva”, “we”, “us”) collects, uses, and shares information when you use our mobile application and related services (the “Service”).
1. Information we process
Depending on how you use the Service, we may process:
- Account and authentication data — for example identifiers and profile information associated with your sign-in method.
- Trip and content data — such as destinations, dates, preferences, and generated or saved itineraries and related content you create in the app.
- Device and technical data — such as device type, OS version, app version, and diagnostic or crash data to keep the Service reliable and secure.
- Communications — if you contact us for support, we process the information you provide in that context.
2. How we use information
We use the information above to:
- Provide, operate, and improve the Service (including AI-assisted trip planning features);
- Maintain security, prevent abuse, and troubleshoot issues;
- Comply with legal obligations and enforce our terms;
- Communicate with you about the Service where appropriate.
3. AI and automated processing
Parts of the Service may use automated systems (including machine learning) to generate suggestions or itineraries. Outputs may be imperfect; you remain responsible for verifying important travel details (e.g. bookings, opening hours, safety, and visa requirements).
4. Sharing
We may share information with:
- Service providers who assist us (for example cloud hosting, analytics, authentication, notifications, crash reporting, or payment and purchase restoration management), subject to contractual safeguards.
- Legal and safety recipients where required by law or to protect rights, safety, and integrity.
We do not sell your personal information as “sale” is commonly understood.
5. Retention
We retain information for as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Retention periods may vary by data category.
6. Security
We implement reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing, or to object or withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.
To exercise rights, contact us using the details below. We may need to verify your request.
8. Children
The Service is not directed to children under the age where parental consent is required in your region. If you believe we have collected such information, contact us and we will take appropriate steps.
9. International transfers
We may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
10. Changes
We may update this Policy from time to time. We will post the updated version on this page and update the effective date above.
11. Contact
Questions about this Policy: support@sequva.app